You can download the general terms and conditions here.

Article 1 - Definitions

In these conditions, the following definitions apply:
1. Additional agreement: an agreement in which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these items, digital content, and/or services are supplied by the entrepreneur or by a third party based on an agreement between that third party and the entrepreneur;
2. Cooling-off period: the period during which the consumer may exercise their right of withdrawal;
3. Consumer: the natural person who does not act for purposes relating to their trade, business, craft, or profession;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Continuing performance contract: a contract that covers the regular delivery of goods, services, and/or digital content for a specified period;
7. Durable medium: any tool, including email, that enables the consumer or entrepreneur to store information that is addressed to them personally in a way that facilitates future consultation or use for a period that matches the purpose for which the information is intended, and allows unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer's option not to proceed with the distance contract within the cooling-off period;
9. Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services at a distance to consumers;
10. Distance contract: an agreement concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products, digital content, and/or services, whereby exclusive or additional use is made of one or more means of distance communication up to and including the time the contract is concluded;
11. Model withdrawal form: the European model withdrawal form is included in Appendix I to these terms and conditions. Appendix I does not need to be provided if the consumer has no right of withdrawal regarding their order;
12. Means of distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being physically present in the same place.

Article 2 - Identity of the Entrepreneur

The Bulb Farmers B.V.
De Loft
Heereweg 345
2161 CA Lisse
0970 -10 255 688 (weekdays from 9:00 AM - 5:30 PM)
colourmyworld@thebulbfarmers.com
Chamber of Commerce (KVK) number: 83636951
VAT identification number (BTW-nummer): NL862942627B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the distance contract is concluded, indicate how the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge upon request.
3. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be provided to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be consulted electronically and that they will be sent to the consumer electronically or in another way free of charge upon request.
4. If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply by analogy, and the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.

Article 4 - The Offer

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they are a true representation of the products, services, and/or digital content offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.
3. Every offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.

Article 5 - The Agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions laid down.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for that purpose.
4. The entrepreneur can, within legal limits, inquire whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for the responsible conclusion of the distance agreement. If the entrepreneur, based on this investigation, has good reason not to agree, they are entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. The entrepreneur will send the consumer the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, at the latest upon delivery of the product, service, or digital content to the consumer:
a. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
b. the conditions under which and how the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing after-sales service; d. the price including all taxes of the product, service, or digital content; if applicable, the delivery costs; and the method of payment, delivery, or performance of the distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuing performance contract, the provision in the previous paragraph shall only apply to the initial delivery.

Article 6 - Right of Withdrawal

For products:
1. The consumer can dissolve a contract for the purchase of a product during a cooling-off period of at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for the withdrawal, but may not require the consumer to state their reason(s).
2. The cooling-off period referred to in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, receives the last product. The entrepreneur may refuse an order for multiple products with different delivery times, provided that he has informed the consumer of this before the ordering process.
b. in the case of delivery of a product consisting of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, receives the last shipment or the last part;
c. for contracts for regular delivery of products over a specified period: the day on which the consumer, or a third party designated by the consumer, receives the first product.

For services and digital content not delivered on a tangible medium:
3. The consumer can terminate a service contract and a contract for the supply of digital content not supplied on a tangible medium for at least 14 days without giving any reason. The entrepreneur may ask the consumer for the reason for the withdrawal, but may not require the consumer to state their reason(s).
4. The cooling-off period referred to in paragraph 3 commences on the day following the conclusion of the contract.

Extended cooling-off period for products, services, and digital content not supplied on a tangible medium in case of failure to inform about the right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal or the model withdrawal form, the cooling-off period will expire twelve months after the end of the originally determined cooling-off period by the previous paragraphs of this article.
6. If the entrepreneur has provided the information referred to in the preceding paragraph to the consumer within twelve months from the start date of the original cooling-off period, the cooling-off period will expire 14 days after the day on which the consumer received that information.

Article 7 - Obligations of the Consumer During the Cooling-off Period

1. During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and operation of the product. The principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer shall only be liable for any diminished value of the product resulting from a manner of handling the product beyond what is necessary to determine the nature, characteristics, and operation of the product, as allowed in paragraph 1.
3. The consumer shall not be liable for any diminished value of the product if the entrepreneur has not provided him with all the legally required information about the right of withdrawal before or after the contract.

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Costs

1. If the consumer exercises his right of withdrawal, he shall notify the entrepreneur of this within the cooling-off period using the model withdrawal form or in another unequivocal manner.
2. The consumer shall return the product as soon as possible, but no later than 14 days after the day following the notification referred to in paragraph 1, or he shall hand it over to the entrepreneur (or an authorized representative thereof). This is not required if the entrepreneur has offered to collect the product himself. The consumer shall have observed the return period in any case if he returns the product before the cooling-off period has expired.
3. The consumer shall return the product with all accessories supplied, if reasonably possible, in its original condition and packaging, and by the reasonable and clear instructions provided by the entrepreneur.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal shall lie with the consumer.
5. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not notified the consumer that he must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer shall not be required to bear the return costs.
6. If the consumer withdraws after having expressly requested that the performance of the service or the supply of gas, water, or electricity not made ready for sale in a limited volume or quantity or the supply of district heating begins during the cooling-off period, the consumer shall owe the entrepreneur an amount proportional to that part of the obligation that the entrepreneur has fulfilled at the time of withdrawal, compared to full performance of the obligation.
7. The consumer shall not bear the costs for the performance of services or the supply of water, gas, or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form, or;
b. the consumer has not expressly requested the commencement of the performance of the service or the supply of gas, water, electricity, or district heating during the cooling-off period.
8. The consumer shall not bear the costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
a. he did not expressly agree to the commencement of the performance of the contract before the end of the cooling-off period;
b. he has not acknowledged that he loses his right of withdrawal by giving his consent; or
c. the entrepreneur has failed to confirm this statement by the consumer.
9. If the consumer exercises his right of withdrawal, all supplementary agreements shall be automatically terminated.

Article 9 - Obligations of the Entrepreneur in the Case of Withdrawal

1. If the entrepreneur makes it possible for the consumer to notify withdrawal electronically, he shall send a confirmation of receipt without delay upon receiving such notification.
2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay and no later than 14 days from the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to refund until he has received the product or until the consumer demonstrates that he has returned the product, whichever occurs earlier.
3. The entrepreneur shall use the same means of payment that the consumer used for the refund unless the consumer agrees to a different method. The refund shall be provided at no cost to the consumer.
4. If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to refund the additional costs for the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, or at least promptly before the conclusion of the contract:
1. Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period
2. Agreements concluded during a public auction. A public auction is understood to mean a method of sale whereby products, digital content, and/or services are offered by the entrepreneur to consumers who are personally present or have the opportunity to be present at the auction, conducted under the supervision of an auctioneer, and where the successful bidder is obliged to take the products, digital content, and/or services;
3. Service agreements, after full performance of the service, but only if: a. performance has begun with the express prior consent of the consumer; and b. the consumer has declared that he loses his right of withdrawal as soon as the entrepreneur has fully performed the contract;
4. Package travel contracts as referred to in Article 7:500 Dutch Civil Code and passenger transport contracts;
5. Service contracts for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, goods transport, car rental services, and catering;
6. Agreements relating to leisure activities, if a specific date or period of performance is provided for in the agreement;
7. Products made according to the consumer's specifications, which are not prefabricated and which are made based on an individual choice or decision by the consumer or which are intended for a specific person;
8. Perishable products or products with a limited shelf life;
9. Sealed products that are not suitable for return due to health protection or hygiene reasons and whose sealing has been broken after delivery;
10. Products that are irrevocably mixed with other products after delivery due to their nature;
11. Alcoholic beverages for which the price was agreed upon at the time of the conclusion of the contract, but the delivery of which can only take place after 30 days, and whose actual value depends on market fluctuations over which the entrepreneur has no influence;
12. Sealed audio, video recordings, and computer software, the sealing of which has been broken after delivery;
13. Newspapers, magazines, or periodicals, except for subscriptions to these;
14. The supply of digital content not supplied on a tangible medium, but only if:
a. performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal in this case.

Article 11 - The Price

1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur does not influence with variable prices. The fact that any prices mentioned may be target prices and subject to fluctuations shall be stated in the offer.
3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the contract on the day the price increase takes effect.
8. The consumer shall not bear the costs for the full or partial delivery of digital content not supplied on a tangible medium if:
a. he did not expressly consent to the commencement of the performance of the agreement before the end of the cooling-off period;
b. he did not acknowledge the loss of his right of withdrawal upon giving his consent; or
c. the entrepreneur failed to confirm this statement by the consumer.
9. If the consumer exercises his right of withdrawal, all additional agreements shall be dissolved by operation of law.

Article 12 - Performance of the Agreement and Additional Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal requirements and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.
2. An additional warranty provided by the entrepreneur, his supplier, manufacturer, or importer shall never affect the legal rights and claims that the consumer can assert against the entrepreneur if the entrepreneur has failed to fulfill his part of the agreement.
3. An additional warranty is understood to mean every obligation of the entrepreneur, his supplier, importer, or manufacturer in which they grant the consumer certain rights or claims that go beyond what they are legally obliged to do in the event they have failed to fulfill their part of the agreement.

Article 13 - Delivery and Performance

1. The entrepreneur shall exercise the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. Taking into account what is stated in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders expeditiously but not later than within 30 days, unless a longer delivery period has been agreed upon. If delivery is delayed or if an order cannot be executed or can only be partially executed, the consumer shall be informed of this no later than 30 days after he has placed the order. In such cases, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation for damages.
4. In the event of dissolution by the previous paragraph, the entrepreneur shall refund the amount that the consumer has paid without undue delay.
5. The risk of damage and/or loss of products rests with the entrepreneur up to the moment of delivery to the consumer or to a pre-designated and announced representative to the entrepreneur, unless otherwise expressly agreed upon.

Article 14 - Continuous Performance Contracts: Duration, Termination, and Renewal

Termination:
1. The consumer may terminate an agreement that has been concluded for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of at most one month.
2. The consumer may terminate a fixed-term agreement that extends to the regular delivery of products (including electricity) or services at any time by the end of the fixed term, subject to the agreed termination rules and a notice period of at most one month.
3. The consumer can terminate the agreements referred to in the previous paragraphs: - at all times and not be restricted to termination at a specific time or during a specific period; - terminate them in the same way as they were entered into by him; - always terminate them with the same notice period as the entrepreneur has stipulated for himself.
Renewal:
4. A fixed-term agreement that extends to the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed duration.
5. Notwithstanding the previous paragraph, a fixed-term agreement that extends to the regular delivery of daily news and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate this extended agreement by the end of the extension with a notice period of at most one month.
6. A fixed-term agreement that extends to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer can terminate it at any time with a notice period of at most one month. The notice period is at most three months in the event the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
7. An agreement with limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and shall end automatically after the trial or introductory period.
Duration:
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of at most one month, unless the reasonableness and fairness oppose termination before the end of the agreed term.

Article 15 - Payment

1. Unless otherwise agreed in the contract or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the contract. In the case of a service agreement, this period begins on the day after the consumer receives the confirmation of the agreement.
2. In the sale of products to consumers, the consumer should never be obliged in the general terms and conditions to make an advance payment of more than 50%. If an advance payment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
3. The consumer must promptly report any inaccuracies in the provided or mentioned payment details to the entrepreneur.
4. If the consumer fails to fulfill his payment obligation(s) promptly, he shall be in default after the entrepreneur has reminded him of the late payment and granted the consumer 14 days to meet his payment obligations. In the event of non-payment within these 14 days, the consumer shall owe the legal interest on the outstanding amount, and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by him. These collection costs amount to a maximum of 15% on outstanding amounts up to € 2,500; 10% on the next € 2,500; and 5% on the following € 5,000, with a minimum of € 40. The entrepreneur may deviate from these amounts and percentages in favor of the consumer.

Article 16 - Complaints Procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint by this complaints procedure.
2. Complaints about the performance of the contract should be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects, fully and described.
3. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14 days with a message of receipt and an indication of when the consumer can expect a more detailed reply.
4. A complaint about a product, service, or the entrepreneur's service can also be submitted via a complaints form on the Thuiswinkel.org consumer page at www.thuiswinkel.org. The complaint will then be sent to both the relevant entrepreneur and Thuiswinkel.org.
5. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is eligible for the dispute resolution procedure.

Article 17 - Disputes

1. Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
2. Disputes between the consumer and the entrepreneur about the conclusion or performance of agreements for products and services may, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl).
3. A dispute will only be dealt with by the Disputes Committee if the consumer has first submitted the complaint to the entrepreneur within a reasonable time.
4. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. If the entrepreneur wishes to do so, the consumer must notify the entrepreneur in writing within five weeks after the entrepreneur has made this written request. If the entrepreneur does not hear the consumer's choice within five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
5. The Disputes Committee will decide the terms and conditions as stipulated in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of binding advice.
6. The Disputes Committee will not handle a dispute or will cease its handling if the entrepreneur has been granted a moratorium on payments, has been declared bankrupt, or has ceased its business activities before the Disputes Committee has handled the dispute on the hearing and a final decision has been issued.
7. If, in addition to the Thuiswinkel Disputes Committee, another recognized dispute resolution committee or the Financial Services Complaints Institute (Kifid) is competent, the Thuiswinkel Disputes Committee is preferably competent for disputes mainly concerning the method of sale or distance selling. For all other disputes, the other recognized dispute resolution committee is competent.

Article 18 - Industry Guarantee

1. Thuiswinkel.org guarantees the fulfillment of binding advice by its members of the Thuiswinkel Disputes Committee unless the member decides to submit the binding advice for review by a court within two months after sending it. This guarantee revives if the binding advice is upheld after review by the court and the judgment becomes final. Up to a maximum of €10,000 per binding advice, this amount is paid by Thuiswinkel.org to the consumer. For amounts greater than €10,000 per binding advice, €10,000 is paid. For the excess, Thuiswinkel.org must make efforts to ensure that the member fulfills the binding advice. 
2. For the application of this guarantee, it is required that the consumer makes a written appeal to Thuiswinkel.org and transfers their claim to the entrepreneur to Thuiswinkel.org. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered the option to transfer the part exceeding €10,000 of their claim to Thuiswinkel.org, after which this organization will request payment in its name and at its own expense to satisfy the consumer.

Article 19 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer on a durable medium.

Article 20 - Amendment of the Thuiswinkel General Terms and Conditions

1. Thuiswinkel.org will not change these general terms and conditions except in consultation with the Consumentenbond (Consumers' Association).
2. Changes to these terms and conditions are only effective after they have been published appropriately, with the proviso that applicable changes during the term of an offer will prevail to the benefit of the consumer.

Thuiswinkel.org
www.thuiswinkel.org
Horaplantsoen 20, 6717 LT Ede
PO Box 7001, 6710 CB Ede